Help & FAQ
How can we help?
Everything about your candle, refills, subscriptions and orders. Can’t find it? Email ateam@atmohome.com.
Our candles
7 questionsEach 8 oz candle burns for 40–50 hours. Every refill burns for the same 40–50 hours.
Same fragrance, two intensities, made with two different wax blends: Soft is a paraffin-free soy, coconut and apricot blend with a naturally softer throw; Strong is a soy and paraffin blend that carries further.
If you’re not sure, we recommend Strong.
Santal is warm and woody with notes of sandalwood, cedarwood and clove. Vetiver Smoke is smoky and green with bright citrus and florals. Atmosphäre, our signature, is fresh linen and soft musk. Clove & Petrichor, our limited-edition holiday scent, is smoky clove, cardamom, and frankincense softened by petrichor.
8 oz (227 g) of wax in a reusable glass vessel.
On the first burn, let the top layer melt all the way to the edge, about 2–3 hours. Trim the wick to 1/4 inch before every burn, and burn for no more than 4 hours at a time.
Tunneling usually means the first burn was too short. Soot usually means the wick is too long or the candle is in a draft. Trim the wick to 1/4 inch and keep it away from open windows and vents. Still not right? Email ateam@atmohome.com.
Our Mini Candle Trio is a limited-edition set of three minis, a good way to find your favorite.
Soft candles use a paraffin-free blend of soy, coconut and apricot wax. Strong candles use a blend of soy and paraffin. Both have a pure cotton wick and phthalate-free fine fragrance, in a reusable glass vessel.
It’s the published clean standard from Credo, the clean beauty retailer. It covers ingredient safety and transparency, and restricts a long list of ingredients. Every Atmo fragrance is formulated to meet it. Read more here.
We started from first principles, with the chemistry of how a candle burns, and developed the formula with two chemists. We chose our wax blend for a clean burn and good throw, and ran a wick study to optimize the wick.
Every fragrance is independently reviewed by a certified toxicologist and a candle scientist.
No phthalates, nitro musks or polycyclic musks, and no lead wicks.
Our candles are vegan and we do not test on animals.
Yes, but as with any candle, never leave it unattended and keep it out of reach.
- When your candle has burned down, fill the vessel with boiling water for 5–10 minutes. This loosens the wick base and melts leftover wax.
- Once cooled, recycle the wick base, put the leftover wax in the trash and pour out the water. Wipe the vessel clean.
- Drop in a refill, light it and take a deep breath.
Refills are $34.
Yes. Every refill fits every Atmo vessel, so you can keep your Santal glass and burn Vetiver Smoke next.
Our refills are molded to fit Atmo vessels exactly, so you get a snug fit and an even burn every time. Scented candles use soft waxes, so in a vessel that isn’t a tight fit, the melted wax can spill and you lose the candle.
If another vessel holds the refill snugly, it can work, but for the best burn we recommend Atmo glass. Never burn a refill on its own, outside a vessel.
As many times as you like. The glass is made to be kept.
Recycle the wick base. Once the water and leftover wax have cooled, put the wax in the trash. Please don’t pour wax down the drain.
Unfortunately no, but if you'd like to see that please let us know!
Not yet, but we are working on it!
Choose up to 3 candles or refills and save 15%. The discount applies automatically in your cart. Build your gift set.
Yes, you can add one at checkout.
At this time we do not offer gift wrapping.
Yes. Enter the recipient’s address at checkout. If you need to make a change to an address email us at ateam@atmohome.com.
Yes, we do! Please email us at ateam@atmohome.com to request one.
Yes. See corporate gifting or email ateam@atmohome.com.
In-stock orders ship in 1–2 days by UPS or USPS Ground.
Yes, free US shipping on orders over $100.
Order by Nov 25 for the first night of Hanukkah, and by Dec 16 for delivery by Dec 24.
You’ll get a tracking link by email as soon as your order ships. If you did not receive an email please contact ateam@atmohome.com.
Email ateam@atmohome.com as soon as possible. We can usually make changes before your order ships.
Not yet! If there's somewhere you'd like to see us let us know at ateam@atmohome.com.
Every order is covered by our 30-day replace or refund guarantee. Read the full returns policy.
We’re sorry. Email ateam@atmohome.com with your order number and a photo within 30 days, and we’ll send a replacement or refund.
We typically do not accept returns for a candle that has been burned.
Atmo is stocked at a number of stores around the US. Look at our store locator to find the one closest to you.
Yes. Email ateam@atmohome.com with your store details.
Email us at ateam@atmohome.com and we'll route you to the right person.
No answers match that yet. Email ateam@atmohome.com and we’ll help.
Still wondering?
Write to us.
Include your order number if it’s about a delivery. We reply within 1–2 business days.