Questions, comments, or concerns?
Send us an email at ateam@atmohome.com

Our Products

  • How do you refill the candle?
    When you’ve burned the candle down, simply place the infinity vessel in the freezer. The wax will freeze within 30 minutes to 1 hour. Remove the infinity vessel and run a knife around the edge of the remaining wax to pop out. Replace with a refill. The wax and wick remains are both completely compostable, but it’s a good idea to confirm that your local waste management service accepts wax before adding it to the bin.
  • What is so special about this wax blend?
    Many candles still use paraffin wax, which is derived from fossil fuels. We use an natural, vegan blend of soy and apricot wax. It hold scents well, it’s clean to the touch, and most importantly, it is not environmentally destructive.
  • How long will it burn for?
    The candles and refills will burn for 40-50 hours. The best way to prolong burn time is to follow our candle care tips, so you can make the most of every moment.
  • How should I best care for my candle?
    When using the candle for the first time, let it burn for 2-3 hours until the entire top layer of wax has become liquid. This will help ensure an even burn, which extends the life of your candle. Regularly trim the wick to 1/4 inch height and center the wick after use. This ensures the flame doesn't get too high (which can emit smoke) and that the candle continues to burn evenly. Be careful not to leave a candle unattended or place a lit candle in a draught as this can not only impact how it burns, but also put your home at risk.
  • What material is the wick?
    The wick is made of 100% cotton yarn. It's a free standing wick which means there is no metal plate attached to the base, which helps reduce waste.
  • How should I dispose of the excess wax and wick?
    The wax and wick remains are both completely compostable, but it’s a good idea to confirm that your local waste management service accepts wax before adding it to the bin. You can dispose of it with other bio-based materials.
  • Is the candle vessel freezer and dishwasher safe?
    Yes! The vessel is safe to use in both the freezer and dishwasher. We do recommend that you do not leave it in the freezer for more than 1 hour at a given time. Cermaic is durable, however if left too long in extreme temperatures you do increase the risk of cracking. We also recommend that you remove any excess wax before placing it in the dishwasher.
  • Where are the candles made?
    The candle vessels were handmade by ceramicists in Portugal, including the shaping, firing and labeling. This means that each vessel is unique. The candles themselves were poured in England.
  • What should I do if my candle tunnels?
    Candles can tunnel for several reasons, namely if the candle is placed near a draught or isn't burned for long enough. If this happens wrap a piece of aluminum foil around the edges and let the candle burn until it retains an even pool of wax. Be sure not to scrape off excess wax and add it to the melting wax as this can drown the wick!

Payment, Returns, Exchanges and Refunds

  • What is your return and exchange policy?
    We have a 30-day replace or refund policy, which means you have 30 days after receiving your item to request either a replacement or a refund. We do not offer returns or exchanges. If you are unsatisfied with your item, we ask that you donate it to a family member, friend or local charity that might enjoy it. To start a replace or refund request, you can contact us at ateam@atmohome.com. Please note that your original shipping charges are not refunded.
  • How long does it take to process a refund?
    We will process any refunds right away, however credit card refunds usually take 5-10 business days to appear on your statement.
  • What should I do if I receive the wrong product?
    If you received a product that’s different from the one you ordered – we’re sorry about that! Please contact us at ateam@atmohome.com and we’ll be sure to get the right products in your hands.
  • What should I do if my item arrives damanged?
    If your item arrives damaged or defective we are so sorry! Sometimes these things happen, but we'll do whatever we can to make it right. Contact us at ateam@atmohome.com and we'll get it sorted out.
  • How and when will my credit card be charged?
    Your credit card will be charged as soon as your order is accepted and processed.
  • Can I remove a saved payment method?
    Of course! You can make this change on your Account page. If you need help email us at ateam@atmohome.com.
  • What can I do if my payment is declined?
    Oh no! But don’t worry – check to ensure that your card’s billing details (i.e. security code and billing address) match what you’ve entered into our system. If you still have trouble, send us an email at ateam@atmohome.com.
  • How does the payment schedule work?
    All customers are required to make their payments at the time of purchase. If you choose to use Klarna, please see their site for terms and conditions. You can log into your Account to view completed payments. If you have trouble or additional questions, send us an email at ateam@atmohome.com.


  • How can I update my order?
    Please email us at ateam@atmohome.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
  • How can I check the status of my order?
    You can view order status on your Account page, which will be updated after your order is placed and again once your order ships. If you have additional questions, send us a note to ateam@atmohome.com.
  • Can I use promo codes at checkout?
    You can use one promo code per order. If you’ve encountered two valid Atmo Home promo codes during your travels through the Internet, please choose the one you want to use more.
  • How do I cancel my order?
    You can cancel your order on your Account page, up until it's been shipped. If you’re unable to see the option to self-cancel, or if your order contains a gift card, please email ateam@atmohome.com as soon as possible. Include your order number and request to cancel/change and we’ll help.
  • I accidentally cancelled my order, can I resume it?
    If you’ve cancelled your order and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email ateam@atmohome.com if you have questions – we’re here to help.
  • I cancelled my order, but I'm not sure it went thorugh. Can you confirm it's been cancelled?
    If you’ve cancelled your order using the link in your order confirmation email, you’ll receive another email once the order has been successfully cancelled. If you haven’t received a cancellation confirmation email, let us know at ateam@atmohome.com and include your order number – we’ll take a look!
  • Where does Atmo Home ship?
    We ship to the United States and are available in Germany, Austria, France, The Netherlands, and Belgium through our European site.
  • How long does shipping take?
    Shipping times vary across locations, but typically express shipping takes 1-2 business days and standard is 2-4 days.
  • How can I edit my shipping address?
    If your order is shipping to an incorrect address, please email ateam@atmohome.com and we’ll get it sorted.